Customer Help

You can cancel your order before dispatch through your customer account. If the cancellation option is unavailable, please contact us. Personalised and custom-made items are excluded from change-of-mind cancellations, as explained in our Return Policy.

To change your order, please contact us as soon as possible. Changes depend on the progress of your order and cannot be guaranteed. If your order has already been dispatched, you can follow our return process.

You can notify us of your decision to return an item within 14 days from the day after receiving your order, or the last item if your order arrives separately. You then have 14 days to send the items back.

You may inspect the items as you would in a shop. Please return them carefully packed, with all included parts and accessories and, where possible, their original packaging. Return shipping is at your expense if you change your mind.

Start your return through your customer account, or contact us. If you would like a different item, contact us to discuss the available options.

Personalised and custom-made items cannot be returned because you have changed your mind. This does not affect your statutory rights if an item is faulty, incorrect or not as described. See our Return Policy for full details.

We will refund you without undue delay and within 14 days of receiving your withdrawal notice. For returns, we may withhold the refund until we receive the returned items or proof that you have sent them back, whichever happens first.

Refunds are issued to your original payment method. For a full-order withdrawal, we also refund the original standard delivery charge; any extra cost for upgraded delivery is excluded. Your payment provider may take additional time to display the refund.

We will inspect returned items when they arrive. If handling beyond what is necessary to establish their nature, characteristics and functioning has reduced their value, we may seek compensation for that reduction in accordance with applicable law. We will explain the reason and amount and provide supporting evidence. This does not extend the refund deadlines above or affect your right to reasonably inspect the items.

We currently ship to France, Monaco, other EU countries, Switzerland and the United Kingdom. For delivery to other destinations, please contact us before placing your order so we can check the available options.

Shipping costs and free shipping thresholds depend on your destination and delivery method. Please see our Shipping & Delivery page for details. The applicable shipping cost will be shown at checkout before you complete your purchase.

Home delivery and pickup-point delivery are available for selected destinations. The delivery options available for your address will be shown at checkout. Please see our Shipping & Delivery page for estimated delivery times.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Payments are processed securely through Shopify Payments. We do not store or have access to your full card details.

The payment methods available for your order are displayed at checkout and may vary depending on your country and device. Please choose from the options shown when completing your purchase.